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Leather Grades
Believe it or not, there is actually no standard grading system for leather. Yes, when you go into a store they will explain to you an A, B, C, D type of grading or a 1,2,3,4, etc.. system. Some even use a 0-50 numbering system. However, if you go to the most expensive store in town where collections start at $5,000 and go up from there and they have an A, B, C type of grading and then you shop the cheapest store and they have the same A, B, C system obviously something is wrong. Clearly, they do not have the same quality of furniture in each of these stores.
The answer is that each store sets their own system based on the leather they have in their store. This helps you choose but only between the leathers they offer. If their best leather is still an inferior grade, you won't know. So how can you tell?
The best leather available for any furniture is 100% full top grain with an
aniline dye. The next best is top grain with a an aniline dye. It then goes down from there... split leather, partial aniline dyes, etc.
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If my furniture is 100% leather, why
is there fabric on the bottom of my cushion?
Very simple: First,
if there were leather on all sides of the cushion, the
air inside would not be able to escape when you sat
down on it and thus it would be like sitting on a
balloon. Also, leather is a material with very little
resistance and so if the bottom of your cushion is
leather also, every time you sit down on it, it will
slip and you would find yourself stuck between the back
cushion and seat cushion. Even worse is to fall asleep
and wake up to find all of the cushions on the floor and
you still on the sofa. While not all of our seat
cushions are removable, on the ones that are you will
find a fabric underside along with Velcro to keep your
seat cushion in place for years of comfort.
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How long for shipping?
Each of our sets has a different shipping time. Many of our sets
ship within 1-3 weeks from the date we process your order which means you will have it within 4 weeks in most cases but can be up to 10 weeks. This is part of our under promise, over deliver policy
so don’t be surprised if it shows up sooner. We’ve learned that it is better to tell you 3 to 4 weeks and it show up early than 2-3 weeks and a problem comes up with the freight company that causes a small delay.
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Can the set be broken up or additional pieces added on?
Yes, we can do that. Call us at 1-800-876-9655 and we can help get you the best price for your special order.
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Is there sales tax?
Unless you're furniture is being shipped to Florida, there is no sales tax. Florida deliveries do have to pay 6.5% sales tax on the furniture but no tax on the shipping.
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Will this fit through my door?
If your door is 32” or wider, yes! We ship our furniture without the legs for this very purpose. If your door is less than
32” wide, call us @ 800.876.9655 and we can help determine if you’ll need to consider other options.
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Will the furniture be delivered to my home or to a distribution center?
Your furniture will be shipped directly to your home.
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How do you sell such high quality furniture at these prices?
In October of 2002, we began using the Internet as a way to manage our excess inventory from stores who over order or have customer cancellations. You are receiving this set at the same price that we offer to retailers who traditionally mark up our prices 2 to 2.5 times our cost.
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Is White Glove delivery available?
In most cases, YES! For $150, we can upgrade you to White Glove service. With White Glove, they will
bring it into the room of your choice and remove all
of the packing materials from your home. White
Glove includes up to one flight of stairs and package
removal. Any additional services may have additional
costs.
White Glove delivery
will extend the amount of time to arrive to you.
The national average takes 13 days from the time the
shipping company picks up your furniture.
Sometimes they are a little faster and sometimes a
little slower but rarely does it exceed 3 weeks from
time of pickup.
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Is the price so low because this is damaged furniture or is there something wrong with it?
Absolutely not! All of our furniture is brand new and has no defects and is subject to our manufacturer's warranty. If we sent you defective or damaged product, we would have to pay to make it right and that would cause us to lose money on the set. This is why every piece ships insured. We want to be certain that you will receive exactly what you ordered.
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Can I track my shipment?
Definitely. Call us at 800-876-9655 and press option 3 for Tracking. This department is open Mon-Fri from 10 am to 5 pm. All we will need is your name to give you a tracking number and a number to contact so that you can follow your shipment.
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Is there a store in my area where I can see the furniture?
Regrettably, since we use the Internet as a way to clear out excess inventory at wholesale, we have an agreement with our retailers to not disclose their names and send consumers into their stores who can turn around and purchase for the same price the receive it. Obviously, that wouldn't be fair to them. That said, we strongly encourage you to check out our
testimonials to see what people who have received our furniture have said about the quality and service they have received.
TESTIMONIALS
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What happens if something is damaged?
We include insurance on every freight quote. One advantage this gives you is that they will call you 24 hrs in advance to schedule a delivery time since they will need you to be there to sign for it. We do this not because we are expecting damage but because it can happen. We are very fortunate to have a less than
2% damage rate which is less than 2 in 100 shipments. In the event that a piece does get damaged, it is very easy to take care of. When the furniture arrives, be sure to inspect it before you sign for it.
This is especially true if you notice any damage to
the packaging. In the event there is damage, follow these four simple steps:
- Don’t panic; it’s insured.
- Keep all of the good pieces.
- With the
driver still there, call us at 800-876-9655 option
3 and
we will help
you determine if the damaged piece should be kept
with you or sent back.
- Sign
the Bill Of Lading, making sure to notate the
specific damage.
State only the facts of the damage.
It is very important that you follow these steps so that we can give you the highest level of customer service. Delivery companies are very reluctant to help once you have signed for it due to the fact that there are people who try and take advantage of them by claiming that damage they inflict to the furniture sometimes weeks after they received it came that way. Helpful hint: The two biggest clues that there may be something wrong: a) the box is damaged or b) the driver tells you he is too busy or doesn’t have to let you inspect it. (This probably means that he did it and is trying to get out of there before you figure it out.)
Again, damage is very rare but we’d like you know what to do just in case.
In the rare event that there is hidden damage that isn’t seen until after the driver leaves, please contact us within
24 hours of delivery to report it. Most delivery companies have a
48 hour window to report hidden damage so it is important that we follow their guidelines.
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How can I buy this if I don't sit on it?
We are asked this question at least once a day and we do understand.
Three thoughts that may be helpful:
1. Our pictures are exceptionally accurate if you have a good monitor.
2. Please request a free sample of the leather from
us. This is always the best way to make sure you
will get what you are ordering. While dye lots
with leather can always vary, a sample is the best way
to make sure you are getting what you want.
3. Please check out what other customers have said once they've received our furniture. As you may be aware, they are not required to leave us feedback. Customers have only done so due to their appreciation for how high the quality of our hand made
furniture is.
TESTIMONIALS
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Do you have Lay-A-Way or financing?
In most cases, we can hold your order with a 10% (non-refundable) deposit for up to 12 weeks. Please call us at 800.876.9655 to confirm if we can do this for the furniture you are interested in.
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What happens if I cancel or want to return my furniture?
In the event the order is cancelled or returned,, the customer will be responsible for all shipping charges and a 15% restocking fee. In
the event that an order is canceled but has not
shipped, no shipping charges will be due but the
restocking fee will still apply. Since all of
our furniture ships insured, if the piece is damaged
we reserve the right to replace or repair the
piece. Cancellations are not accepted simply for
freight damage.
We do not guarantee delivery dates. In the
rare event that we do promise a delivery date, it will
be noted on your invoice from us. If you do not
have an invoice with a typed delivery date, you do not
have a guaranteed delivery date and cancellations for
that reason will have a 15% restocking fee and any
applicable shipping charges..
When an option, we are happy to customize pieces or
collections with special requests or colors, special
order merchandise is custom made upon order and is
non-returnable and generally non-refundable. Special
orders require a minimum 50% deposit, non-refundable
after 1 week from time of purchase. Special
orders have a 50% cancellation fee, if the order is
canceled more than 7 days after placement. Under
certain conditions, special order can be returned via
our normal return policy however there is a 50%
restocking fee instead of the normal 15% for stock
orders.
- Bari Furniture reserves the right to modify its
exchange and return policies at any time.
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Leather
Color and Dye Lots
We are of course happy to send free samples leather
for the set you are interested in. Leather has
natural wrinkles, marks and scars which may or may not
be apparent on our sample. Variations in color
and texture are genuine and natural features of
leather. We appreciate your understanding when
ordering.
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Floor
Models and Scratch and Dents
Due to our volume in our retail location., we often
have floor models or scratch and dents available for
sale at great discounts. These pieces are sold
as is and returns are not accepted on these pieces for
any reason. These products are provided "AS
IS" without warranties or conditions of any kind,
whether oral or written, express or implied.
Bari Furniture specifically disclaims any implied
warranties or conditions of satisfactory quality.
In some cases, manufacturer's warranty may still be
in effect. Please confirm before purchasing and
make sure that your invoice reflects what warranty is
applicable.
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